Privacy Policy

Dura Mater Psychotherapy & Counselling collects personal information necessary to provide services and responses to inquiries. This may include: 

• Name, contact details, and appointment information

• Payment and billing information

• Information submitted through website forms

• Technical data such as IP address or website usage

Information is used to:

• Schedule and manage appointments 

• Deliver online psychotherapy services through secure platforms

• Process payments and issue receipts

• Comply with legal, ethical, and professional obligations

Consent is obtained when information is collected, and additional informed consent is obtained before starting therapy.

Storage, Security, and Third-Party Services

Personal information is stored securely and protected using administrative, technical, and physical safeguards. It is retained only as long required by law and professional standards. 

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The Practice will use Jane App for hosting appointment booking, secure video platform, and payment processing. This provider is required to maintain privacy and security safeguards. The Practice is not responsible for Jane App privacy practices outside its control. 

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Communication through the website (e.g. email or contact forms) may not be fully secure. Sensitive clinical information should only be shared through secure, approved platforms during therapy sessions. 

Access, Rights, and Updates

Clients have the right to access, correct, or withdraw consent for their personal information where permitted by law. Request can be made in writing via email to duramaterpsychotherapycounselling@outlook.com. 

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This website is not intended for children under 18 without parental or guardian involvement unless legally allowed. 

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This Privacy Policy may be updated from time to time, with changes posted on the website and taking effect immediately. Continued use of the website constitutes acceptance of the updated policy.